Gaming should be fun, exciting, and within your control. At 8jilicom, we take responsible gaming seriously — because we care about every Filipino player on our platform, not just their bets.
At 8jilicom, we believe that online gaming is a form of entertainment — not a way to make money, solve financial problems, or escape from stress. When gaming stops being fun and starts feeling like a compulsion, that's a sign something needs to change.
We've built a full suite of responsible gaming tools directly into the 8jilicom platform so that every Filipino player has the power to set boundaries, take breaks, and stay in control — at any time, without judgment.
Whether you're a casual player in Cebu enjoying a few rounds of bingo on a Friday night, or a regular slots player in Manila — 8jilicom's responsible gaming features are here for you. No questions asked.
Six core commitments that define how 8jilicom protects every player on the platform.
Every 8jilicom account is verified against a government-issued Philippine ID before gaming access is granted. We use KYC checks to ensure no one under 21 can play on our platform — full stop.
Set daily, weekly, or monthly deposit limits directly from your 8jilicom account dashboard. Once a limit is set, it takes effect immediately. Increasing a limit requires a mandatory 24-hour cooling-off period.
Need a short break? Activate a cooling-off period of 24 hours, 48 hours, or 7 days. During this time, your account is temporarily suspended from all gaming activity — deposits, bets, and game access.
If you feel you need a longer break, 8jilicom's self-exclusion tool lets you suspend your account for 30 days, 90 days, 6 months, 1 year, or permanently. Self-exclusion cannot be reversed during the chosen period.
8jilicom can send you in-platform notifications reminding you how long you've been playing. Set your preferred session time limit and we'll alert you when you're approaching it — keeping you aware and in control.
Our customer support team is available around the clock via live chat. If you're struggling with your gaming habits or need help activating any responsible gaming tool, our team is ready to assist — no judgment, ever.
All responsible gaming tools on 8jilicom are self-service and available 24/7 from your account dashboard. Here's how to use them — it only takes a minute.
If you ever have trouble finding these tools or need assistance activating them, our support team can walk you through the process via live chat at any time of day.
Visit the 8jilicom platform and sign in to your registered account. All responsible gaming settings are found under your account profile menu — look for the "Responsible Gaming" or "Player Safety" section in your dashboard.
Select from deposit limits, session time reminders, cooling-off periods, or self-exclusion. Each tool has a clear description of what it does and how long it takes to activate. Read through before confirming your choice.
For deposit limits, enter your preferred daily, weekly, or monthly cap in Philippine Peso (PHP). For time-based tools, select your preferred duration. All inputs are confirmed with a summary screen before taking effect.
Once confirmed, your chosen tool activates immediately. Restrictions that reduce your limits take effect right away. Any request to increase limits or shorten exclusion periods is subject to a mandatory waiting period to protect you from impulsive decisions.
If you're in a difficult moment and need immediate help activating self-exclusion or talking to someone, our 8jilicom support team is available 24/7 via live chat. You can also reach us at [email protected] — plain text, not a link, because we want you to reach out on your own terms.
Ask yourself these questions honestly. If you answer "yes" to two or more, it may be time to use one of 8jilicom's responsible gaming tools or speak to a professional.
Do you find yourself spending more money on gaming than you originally planned, even when you set a budget beforehand?
Have you ever tried to win back money you lost by placing more bets — sometimes called "chasing losses"?
Do you feel restless, irritable, or anxious when you're not able to play, or when you try to cut back on gaming?
Has gaming started to affect your relationships, work, studies, or daily responsibilities in a negative way?
Have you borrowed money, sold belongings, or used funds meant for bills or family needs to fund your gaming activity?
Do you find yourself hiding your gaming activity from family members or close friends because you're worried about their reaction?
Problem gambling is a recognized behavioral condition that affects people across all walks of life — from Makati professionals to students in Davao, from OFW families in Quezon City to retirees in Cebu. It doesn't discriminate based on income, education, or background.
In the Philippines, the prevalence of online gaming has grown significantly over the past several years. While the vast majority of players enjoy gaming responsibly as a form of entertainment, a small percentage may develop patterns of behavior that become harmful to themselves and their families.
8jilicom takes this reality seriously. That's why responsible gaming isn't just a checkbox for us — it's built into the core of how our platform operates. From mandatory KYC age verification to real-time deposit limit enforcement, every feature we build considers player safety alongside player experience.
Responsible gaming means treating online gaming as entertainment with a defined budget — the same way you'd budget for a movie, a dinner out, or a weekend trip. Here are some habits that healthy, responsible players practice:
8jilicom strictly prohibits anyone under the age of 21 from registering or playing on our platform. All accounts are subject to identity verification, and any account found to belong to a minor is immediately closed and all associated funds are returned.
If you share a device with younger family members, we strongly recommend keeping your 8jilicom login credentials private and enabling device-level parental controls. If you suspect a minor has accessed the platform, contact our support team immediately at [email protected].
Our self-exclusion program is one of the most important tools we offer. Here's everything you need to know about how it works.
A short-term exclusion for players who want to step back and reassess their gaming habits without a long-term commitment.
A medium-term option for players who recognize a pattern forming and want a meaningful period away from the platform.
For players who need a serious, extended break. During this period, all marketing communications from 8jilicom are also suspended.
If you decide that online gaming is no longer right for you, 8jilicom will permanently close your account and delete your gaming data upon request.
Once a self-exclusion period is activated on your 8jilicom account, it cannot be reversed or shortened during the chosen duration. This is intentional — it protects you from making impulsive decisions to return to gaming before you're ready. Any request to lift a self-exclusion early will be declined by our support team.
During a self-exclusion period, 8jilicom will: suspend all access to your gaming account; block all deposit attempts; pause all promotional and marketing communications to your registered email and phone number; and flag your account to prevent re-registration under the same identity.
When your self-exclusion period ends, your account will not automatically reactivate. You will need to contact our support team and complete a brief reactivation process, which includes a confirmation that you are returning to gaming voluntarily and responsibly. We may also suggest reviewing our responsible gaming tools before reactivating.
8jilicom is built for Filipino players who want great gaming and the peace of mind that comes with a platform that genuinely has their back. Set your limits, play within them, and enjoy every session.
21+ only. Gambling is addictive. Know when to stop.