Frequently Asked
Questions at 8jilicom

Creating an account at 8jilicom is quick and straightforward. Visit the 8jilicom platform and click the registration button. You'll be asked to provide your full name, date of birth, email address, mobile number, and a secure password. After submitting your details, you'll receive a verification code via SMS or email to confirm your account. Once verified, you can proceed with KYC document submission to unlock full platform access.

To complete KYC verification on your 8jilicom account, you'll need to submit:

• A valid government-issued Philippine ID (PhilSys ID, passport, driver's license, SSS/GSIS ID, UMID, or PRC ID)
• A selfie holding your ID for liveness verification
• Proof of address (utility bill, bank statement, or barangay certificate dated within the last 3 months)

KYC verification is typically completed within 24 hours on business days. You'll receive a notification once your account is fully verified.

No. Each player is permitted to hold only one active account on the 8jilicom platform. Creating multiple accounts is a violation of our Terms & Conditions and may result in the suspension or permanent closure of all associated accounts, along with forfeiture of any bonuses or winnings. If you've forgotten your login details, use the password reset function or contact our support team.

On the 8jilicom login page, click "Forgot Password" and enter your registered email address or mobile number. You'll receive a reset link or OTP within a few minutes. Follow the instructions to set a new password. If you don't receive the reset message, check your spam folder or contact our 24/7 support team via live chat.

8jilicom supports the most popular payment methods used by Filipino players:

• GCash – instant deposits via your GCash wallet
• PayMaya / Maya – fast and secure e-wallet transfers
• Bank Transfer – BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card – Visa and Mastercard debit cards linked to Philippine bank accounts

All transactions are processed in Philippine Peso (PHP). We do not accept credit cards for gaming deposits in compliance with Philippine regulations.

The minimum deposit at 8jilicom is ₱100 for most payment methods including GCash and Maya. Bank transfer minimums may vary depending on your bank's own transfer limits. There is no maximum deposit limit set by 8jilicom, though your payment provider may impose their own daily caps.

GCash and Maya deposits are typically credited to your 8jilicom account instantly or within a few minutes. Bank transfers may take 15 minutes to a few hours depending on your bank and the time of day. If your deposit hasn't reflected after 2 hours, contact our support team with your transaction reference number and we'll resolve it promptly.

8jilicom does not charge any fees on deposits. However, your payment provider (GCash, Maya, or your bank) may apply their own transaction fees or service charges. We recommend checking with your provider before initiating a transfer. All amounts credited to your 8jilicom account reflect the full amount received from your payment provider.

To withdraw from your 8jilicom account, go to your account dashboard and select "Withdraw." Choose your preferred withdrawal method (GCash, Maya, or bank transfer), enter the amount you wish to cash out, and confirm the request. Make sure your account is fully KYC-verified before submitting a withdrawal — unverified accounts cannot process cashouts.

Most 8jilicom withdrawals to GCash and Maya are processed within 1–3 hours during business hours. Bank transfers typically take 1–2 business days. Withdrawal requests submitted on weekends or Philippine public holidays may experience slight delays. You'll receive a notification once your withdrawal has been processed and sent.

Yes. The minimum withdrawal amount at 8jilicom is ₱200. This applies to all withdrawal methods. There is no maximum single withdrawal limit set by 8jilicom, though large withdrawals may be subject to additional verification steps to comply with anti-money laundering (AML) requirements.

Common reasons for a rejected withdrawal at 8jilicom include:

• Incomplete KYC verification — your identity documents haven't been approved yet
• Active bonus wagering requirements that haven't been met
• Withdrawal account details don't match your registered name
• Suspected duplicate account or policy violation
• Insufficient account balance after pending bets are settled

If your withdrawal was rejected and you're unsure why, contact our support team via live chat for a full explanation.

8jilicom offers a generous welcome bonus for new Filipino players upon their first deposit. The exact bonus amount and structure may vary based on current promotions — check the promotions section of the platform after logging in for the latest offer. Welcome bonuses are subject to wagering requirements before winnings can be withdrawn.

Wagering requirements (also called playthrough requirements) specify how many times you need to bet your bonus amount before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Always read the full bonus terms on the 8jilicom promotions page before claiming any offer.

Yes. If you prefer to play without bonus restrictions, you can opt out of promotional offers at 8jilicom. Contact our support team before making a deposit and request to have bonuses disabled on your account. Once opted out, deposits will not automatically trigger bonus credits, and you'll be free to withdraw winnings without wagering requirements.

8jilicom offers a wide variety of games for Filipino players, including:

• Slot games – hundreds of titles from top providers with various themes and jackpot sizes
• Bingo – classic and modern bingo variants popular with Filipino players
• Live dealer games – baccarat, roulette, blackjack, and more with real dealers streamed in real time
• Fishing games – action-packed arcade-style games like Dino Hunter
• Sports betting – PBA, NBA, UFC, boxing, and international leagues

Yes. The 8jilicom platform is fully optimized for mobile browsers on both Android and iOS devices. You can access all games, manage your account, make deposits, and request withdrawals directly from your smartphone or tablet — no app download required. For the best experience, use an updated version of Chrome or Safari on your mobile device.

All games on the 8jilicom platform use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or round. Our game providers are audited by independent testing agencies. Live dealer games are streamed from licensed studios with professional dealers operating under strict protocols. 8jilicom does not manipulate game outcomes.

8jilicom provides a full suite of responsible gaming tools available directly from your account dashboard:

• Deposit limits – set daily, weekly, or monthly caps on how much you can deposit
• Session time reminders – get notified when you've been playing for a set duration
• Cooling-off periods – temporarily suspend your account for 24 hours, 48 hours, or 7 days
• Self-exclusion – exclude yourself for 30 days, 90 days, 6 months, 1 year, or permanently

For more details, visit our Responsible Gaming page.

To activate self-exclusion, log in to your 8jilicom account, go to the Responsible Gaming section in your profile settings, and select "Self-Exclusion." Choose your preferred exclusion period and confirm. Once activated, your account will be immediately suspended for the chosen duration and cannot be reactivated early. You can also request self-exclusion directly through our 24/7 live chat support team.

Yes. 8jilicom uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and handled in accordance with our Privacy Policy and applicable Philippine data protection laws. We never sell or share your personal data with unauthorized third parties. For full details, read our Privacy Policy.

If you feel that your gaming is becoming a problem, please take action immediately. You can activate self-exclusion on your 8jilicom account at any time, or contact our support team to have your account suspended. Remember: Gambling is addictive. Know when to stop. You can also reach out to mental health and addiction support services in the Philippines for professional guidance. Your wellbeing is more important than any game.